Returns

1 Year Return Policy

We offer 100% money back returns without any extra fees for handling or restocking within the first year of purchase. Returns must be UNUSED and in the ORIGINAL CONDITION for you to received credit for the returned items.

60 Day Unconditional Return on Pool Cues

We know that purchasing pool cues can be difficult without being able to try the product. As a result, we offer you the ability to try out any pool cue that we sell for up to 60 days. If you are not satisfied with the way the product performance in that time frame you can return it for your full money back. As long as the product has never been abused, misused or altered in any way you can expect a hassle free return.

In addition, the 60 day unconditional return policy on pool cues is for HOME USE only. It does not cover commercial use or use in a recreational setting other than a residential home.

Personalization and Customization Products Are Not Returnable

Any products that are personalized or customized are not eligible for returns. This includes all personalization and customization such as engraving, embroidery, shaft turndown, wrap changes, personalized signs and any other products in which we have provided a personalized service.

It is very important that you double check all personalization and customization services before you purchase to make sure they are accurate.

How to Return a Product

The best way to start the process is to contact us at sales@diamondbackbilliards.com or chat with us!